Data Center Operations Cluster Manager, BOM - DCO

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Data Center Operations Manager is a senior leadership role for our compute operations teams within an AWS region. They will have managerial responsibility for safety, security, availability, scaling, costs and efficiency for their department. They lead the team that is installing, maintaining, and de-commissioning network and server equipment in a safe, secure and cost-effective manner across the region. The Data Center Operations Manager must manage across each function but also have the ability to dive deep into any given function as needed. They must have a strong background on people management with a team size of 60+ employees.

The successful candidate will be a highly driven, self-managed individual who demonstrates initiative and proactively seeks solutions to problems. The candidate will have a strong understanding of network and compute architecture and have experience managing repair requests in a high volume environment, as well as managing response to high severity events. They will have a strong track record of developing talent, and managing performance of their team and organization. They will be creating, and tracking budgets; strategically planning through use of metrics; sponsoring, reporting and delivering large projects while proposing technical solutions to complicated problems. This position requires a candidate with the proven ability to drive continuous improvement and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.

Key job responsibilities
Lead and supervise a team of Data Center Managers and Engineers across multiple data centers, installing, maintaining and decommissioning network and server hardware.

• Oversee the safety, security, availability, quality, and performance of the team, while driving a positive customer experience.

• Strategic planning and forecasting; manage team and individual performance; delivering performance reviews, and address staffing needs

• Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.

• Mentor, train and develop career progression for direct reports and members of the organization.

• Obsess over team learning and development, both from a technical/functional and soft skills (critical thinking, emotional intelligence, and adaptability) development perspective.

• Coordinate support of change management resources in partnership with electrical and mechanical operations teams.

• Develop, improve, and share operational best practices across the region and with peers globally.

• Ability to oversee and manage complex projects for delivery against tight timelines to exceed customer expectations.

• Design and execute comprehensive strategic initiatives that align with organizational goals and drive operational efficiency

• Facilitate rapid response protocols and support dynamic problem-solving initiatives

• Provide expert guidance and mentorship to team members in high-pressure environments

• Proven ability to build, mentor, and retain high-performing teams in a fast-paced technical environment

• Experience with compliance requirements and industry standards (e.g., ISO, ITIL, SOC)

A day in the life
Your day will be a blend of strategic leadership and hands-on technical problem-solving. You'll collaborate with cross-functional teams, mentor talented engineers, and develop innovative approaches to data center management. From optimizing hardware performance to fostering team growth, you'll be at the center of our operational success.

About the team
Our team is a collaborative, forward-thinking group dedicated to maintaining world-class data center infrastructure. We value continuous learning, technical innovation, and creating an inclusive environment where every team member can thrive and contribute meaningfully.

About AWS
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic qualifications

- 10+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities, or 2+ years of data center engineering or operations experience
- 5+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience driving internal cross-team collaboration
- Minimum 6 years of experience in managing managers and leading large-scale teams including performance management, talent development, and succession planning. Stringent time management skills to balance workloads in a complex and dynamic environment
- Brings experience in operational strategy and change management, with a focus on collaborative decision-making and innovative problem-solving. Demonstrates knowledge of industry standards (ISO, ITIL, SOC) and budget management, alongside skills in developing practical operational procedures.

Preferred qualifications

- Bachelor's degree in engineering, management, or technology, or Master's degree or above in engineering, management, or technology
- Knowledge of Lean Six Sigma and process improvement methodologies
- Experience leading large teams, with demonstrable ability to hire, develop, and manage high-performing technical teams
- Experience operating mission-critical online services
- Knowledge of technology principles and services including infrastructure, business applications, data management, security, application platforms, and consumer-facing technology

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.