Manager - Field Operations

Job Description Summary

The Manager, Field Operations is accountable for Field Operations delivery across international markets. This role combines functional leadership, focusing on delivering high-performing projects and maintain consistent, high-quality outcomes for International, Regional, and Country (I‑R‑C) stakeholders.

The role requires deep expertise in at least one Field Operations capability—Incentive Compensation (IC) Design, IC Operations, or Call Planning & Alignment—along with a strong understanding of end-to-end commercial operations. The incumbent will champion operational excellence, continuous improvement, quality assurance, and technology-driven innovation while fostering a culture of accountability, collaboration, and capability development.

Job Description

Key Responsibilities

• Own Field Operations delivery and serve as the key accountability point for stakeholders.

• Lead execution, governance, and optimization of Field Operations processes.

• Establish quality assurance frameworks and ensure compliance with standards.

• Communicate plans, risks, dependencies, and outcomes effectively.

• Deliver actionable insights and drive stakeholder follow-through.

• Provide thought leadership in Incentive Compensation Design, Incentive Compensation Operations, or Call Planning and Alignment.

• Drive capability building, guideline management, and technology adoption.

• Support continuous improvement through reviews, retrospectives, and process optimization.

• Ensure compliance with governance, audit, and control requirements.

• Collaborate with regional, country, and headquarters teams on strategic initiatives and field transformation.

Essential Requirements

• 6+ years of commercial operations experience within life sciences or pharmaceuticals.

• Minimum 3 years of Field Operations delivery experience in a large pharmaceutical organization.

• Knowledge of commercial sales and prescription data.

• Experience leading cross-functional enablement strategies in global matrix environments.

• Strong program and project management expertise.

• Track record of scaling operations while maintaining quality and efficiency.

• High learning agility and technology adoption capability.

• Familiarity with Sales Performance Management platforms.

• Experience supporting or leading Artificial Intelligence-enabled initiatives.

Desirable Requirements

• Sales Force Effectiveness expertise

• Strategic planning and business partnering

• Data analytics and insight generation

• Stakeholder engagement and influencing

• Go-to-market strategy

• Cross-functional collaboration

• Customer engagement and customer insights

• Leadership and people management

• Agility and change management

Location

• Hyderabad, India (NKC)

• Hybrid work model

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Skills Desired

Analytical Thinking, Brand Awareness, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Media Campaigns, Project Management, Project Planning, Sales, Stakeholder Engagement, Stakeholder Management, Waterfall Model