Privacy Industry Specialist, WW Ops Privacy

At Amazon.com, we strive to be Earth’s most customer-centric company. We work towards a single goal: to ensure the best experience for our customers. To do that, we empower our people to think like owners and solve problems right the first time. As a team, we are focused on continuously improving and setting new standards in global customer support. You have to thrive in the type of environment that is constantly going and growing. In the words of Jeff Bezos’ “Many of the problems we face have no textbook solution, and so we-happily-invent new ones.” The Purpose of the WW Ops Privacy Team is to manage privacy for the Amazon Operations Organization. Our focus is to ensure individuals are never surprised by the personal data we collect, process and share. Everything we do is based on that focus. This leader acts as a privacy subject matter expert and works with legal and technology to ensure customer trust and privacy is factored into all decisions.

Key job responsibilities
- Support privacy awareness, communications and content creation for Ops Privacy Services.
- Support the overall development and maturation of the Ops Privacy Services Program.
- Support holistic privacy reviews for new and existing applications in Ops
- Support AI compliance review activities, including intake assessments and use case evaluations for AI-enabled applications across Ops.
- Maintain an understanding of privacy regulatory and industry developments.
- Perform operational deep dives on privacy-related processes and systems.
- Identify, gather, track, and report metrics.
- Manage several projects simultaneously with a sense of urgency.
- Comfortable dealing with ambiguity.

Basic qualifications

- Bachelor's degree or above
- 5+ years of Experience in compliance, audit or risk management
- Knowledge of compliance standards such as GDPR, CCPA, and familiarity with emerging AI regulation
- Knowledge of DSR and its related laws or procedure
- Knowledge of DPDP Act
- IAPP and CIPM Certifications

Preferred qualifications

- Experience conducting privacy reviews
- Experience developing and maintaining privacy documentation and processes including Privacy Impact Assessments (PIAs)
- 1+ years leading projects with tight deadlines that involve the use of automated and manual systems and supporting internal customers across the globe
- Experience working independently with minimal supervision
- Experience working on multi-team, cross-disciplinary projects
- Excellent written and verbal communication skills

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