Product Support Analyst, Benefits Experience & Technology (BXT)

We are seeking a skilled resources within our benefit change management function. The ideal candidate will be supporting the system design and implementation of 3P supported change management initiatives related to Amazon's benefit program goals and objectives for Non-US countries. Thereby ensuring seamless transition for our critical stakeholders and customers (Employees). The candidate should be proficient in gathering requirements and converting them into technical specs, understanding the HRIS management systems (Non US benefits Domain) and working with 3P vendors to get the changes implemented.

Key job responsibilities
Regular connects with Internal (Program and benefit managers) and external (Vendors, insurers, providers - Non US benefits) stakeholders
Collecting Benefit requirements - understanding of employee Benefit offering across APAC, LATAM and European region
Converting requirements in to technical specifications
Working knowledge (Configuration, BRD and Payroll spec) of 3P benefit vendor platforms like Darwin, TBA.
Implementing/Launching new countries and sites
Coordinating and conducting UAT, test scenario creation.

A day in the life
1. Elicitation of requirements
2. Writing Technical specifications
3. Coordinating with stakeholders - Employee Benefit
4. Project planning
5. Schedule management - Change request

About the team
International Product support team manages employee benefits across rest of world countries

Basic qualifications

- 2+ years of human resources experience
- Experience with HR processes and systems

Preferred qualifications

- Experience with process improvement and stakeholder management
- Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

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