Software Development Engineer, Sidewalk Cloud, Sidewalk Cloud

Ring is looking for Software development Engineer to join our growing Sidewalk Cloud services team and help build a nationwide community network that will enable connectivity for millions of IOT devices. You will be responsible for building core cloud services that will provide a scalable backbone to the network and support functionalities like authentication, encryption, message routing, and device life-cycle management. You will develop real-time monitoring and analytics solutions to continuously learn, and help keep customer trust by preventing security incidents and improving network availability.

As a Software Development Engineer, you will have the opportunity to influence the product roadmap, drive key components of overall system architecture and lead the adoption of best practices within the org. You will work closely with and influence AWS IOT service teams, as well as cross functional teams across Ring, Echo, and Alexa, to bring a unified connectivity solution for our customers.

Sidewalk cloud team owns all the core services and infrastructure that is backbone of the Sidewalk network. Sidewalk is already enabled on more than 80 million Amazon and Ring devices, with more devices added every day. The team is responsible for scaling the core connectivity and messaging platform for the network. Services follow event driven system architecture that blends various server-less computer technologies. The team believes in choosing the right tool and technology for the job, and has created services in various programming languages like Java, Kotlin, Go, Rust, and Python.

Key job responsibilities
- Manage key components of the core Sidewalk network services and messaging platform that processes millions of messages daily.
- Think big; bring fresh ideas and approaches to simplify onboarding new devices on the Sidewalk network and improve customer value.
- Evaluate different design choices, prototype new technology, and implement technical solutions that address business requirements.
- Contribute to defining product roadmap, understand business impact of system choices, and make technical trade-offs using sound judgment.
- Work closely with ML scientists, understand the requirements, design and deliver innovative monitoring solutions to help preserve customer trust.
- Develop and integrate generative AI solutions to enhance operational efficiency, including automated debugging tools, intelligent testing frameworks, and AI-powered documentation generation.
- Build and maintain AI-powered support systems that can analyze device behavior, perform automated triage, and provide intelligent recommendations for issue resolution.
- Create intelligent automation tools that streamline development workflows, including AI-assisted code generation, automated testing environments, and smart deployment processes.
- Design and implement AI-driven analytics solutions for monitoring service health, detecting anomalies, and providing proactive insights across multiple dashboards and metrics.
- Drive engineering best practices around operational excellence, security, test automation coverage and set standards in the team.
- Deal with ambiguity, make data-driven decisions and juggle cross-organization complexity.
- Drive consensus when confronted with discordant views by identifying the best path forward and influencing others to follow it.

About the team
Since its founding in 2013, Ring has been on a mission to make neighborhoods safer, together for everyone. From the first-ever Video Doorbell, to the award-winning DIY Ring Alarm system, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making security accessible and convenient for everyone—while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent

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