Control Manager - Program - Controls Room – Program Management & Governance Vice President

The Controls Room Team within Control Management works collaboratively with other control disciplines and oversees existing control functions as well as the development of new control functions and protocols. The team’s objective is to empower the three lines of defense with risk-based information to manage their control environment. We achieve this by collecting, analyzing, and monitoring firmwide risk-based intelligence across all lines of business and corporate functions. As a Control Manager Program Vice President, you will be a key member of the team, leading cross-functional delivery for firmwide programs that impact Control Management.

As a Control Manager Program Vice President within the Controls Room organization, you will translate enterprise requirements into executable project strategies, integrated roadmaps, and measurable outcomes. You will serve as a senior delivery and governance leader, aligning stakeholders across lines of business, product, and technology; proactively identifying and mitigating delivery, operational, and control risks; and driving disciplined execution against milestones, quality standards, and service-level agreements.

You will also own User Acceptance Testing governance for in-scope programs by establishing the UAT strategy, readiness standards, entry and exit criteria, and consolidated reporting. Working across business and technology teams, you will ensure end-to-end testing is appropriately planned, staffed, and executed, and that UAT scope, defects, and results remain aligned with program objectives and control effectiveness outcomes. Join our collaborative, high-impact team and help strengthen how Control Management delivers complex firmwide change.

Job responsibilities

• Lead multiple concurrent firmwide application development projects end-to-end, ensuring roadmap creation and delivery predictability, stakeholder alignment, and execution against commitments, milestones, and SLAs
• Establish and run governance forums (steerco, working groups, executive readouts), define decision rights, manage RAID, and enforce standards for roadmap, scope, schedule, and quality
• Partner with firmwide program owners to translate requirements into actionable plans, ensuring full traceability from commitments to deliverables, testing evidence, and outcomes
• Proactively identify delivery, operational, and control risks; drive mitigations; ensure timely escalation; and partner with Control Management stakeholders to strengthen control outcomes at scale
• Lead change management for program requirements, influencing senior stakeholders and evolving operating models/processes to embed sustainable ways of working
• Define UAT governance framework, readiness checkpoints, entry/exit criteria, and reporting; oversee UAT planning and execution across teams; ensure defects are managed with appropriate accountability and sign-off
• Own executive-level scorecards and reporting (delivery progress, SLA adherence, testing progress, defect trends, dependency tracking), driving transparency and continuous improvement
• Influence and drive alignment across Business, Product, Technology and Risk/Control leadership; resolve cross-program dependencies and remove execution barriers
• Mentor and manage program managers, set expectations for delivery rigor, and standardize best practices across the portfolio
• Demonstrated experience leading transformation programs involving AI/ML, intelligent automation, or advanced analytics

• Working knowledge of AI/ML and generative AI capabilities, limitations, and associated risks, with the ability to translate business needs into practical, controlled solutions in partnership with technical specialists.

Required qualifications, capabilities and skills

• Bachelor’s degree required; Master’s degree preferred (or equivalent experience)

• 12+ years overall experience, including 8+ years in Program/Portfolio Management (preferably in large, matrixed, global organizations)

• Demonstrated success leading firmwide, multi-year, cross-LOB programs with complex dependencies and executive-level governance

• Experience in crafting product roadmaps, managing enterprise wide data migration projects and coordinating dry runs prior for production readiness

• Strong ability to communicate with and influence both technical and business leaders, including executive storytelling and concise decision-oriented updates

• Proven ability to manage multiple programs/projects simultaneously, balancing priorities, resources, timelines, and risk.

• Strong analytical rigor, attention to detail, and ability to drive structured problem solving under ambiguity.

• Highly adaptable, proactive, self-directed leader with strong interpersonal skills and a track record of building trusted partnerships.

Preferred qualifications, capabilities and skills

• Experience in financial industry, auditing, compliance, or consulting and an understanding of risks & controls management is beneficial.
• Knowledge of compliance and regulatory requirements for consumer banking industry is a plus.

• Advanced proficiency in Microsoft PowerPoint, Excel, Word, SharePoint, and planning tools (e.g., MS Project); able to produce high-quality executive presentations is mandatory.

• Working knowledge of Agile delivery and Jira (and comfort operating across Agile and hybrid delivery models).