Principal Application Solution Developer

Designs, develops, and tests complex software solutions. Investigates, diagnoses, and resolves complex and/or challenging technical issues. Performs system maintenance and updates. Customizes software settings to meet specific requirements. Creates project plans and defines scope for medium or mid-term projects. Drives the planning and execution of change management strategies. Documents software implementation requirements and specifications. Drives the implementation process changes to increase efficiency. Leads partnerships with cross-functional teams on projects.

Responsibilities

Key Responsibilities

Product Implementation and Management – Software Development and Configuration:

- Designs, develops, and tests complex software solutions.

- Writes code and scripts and advises junior colleagues on coding problems/challenges.

- Debugs and troubleshoots highly complex software issues.

- Drives collaborations with cross-functional teams on software projects.

Product Implementation and Management – Technical Troubleshooting and Problem Solving:

- Identifies and resolves complex technical issues.

- Analyzes system logs and error messages.

- Investigates and diagnoses complex and/or challenging software problems.

- Designs and implements solutions to prevent further issues.

Product Implementation and Management – Technical Support and Maintenance:

- Provides advanced technical assistance to users or customers.

- Performs system maintenance and updates.

- Monitors and optimizes system performance.

- Responds to support tickets and resolves complex issues.

Product Implementation and Management – Implementation and Configuration:

- Configures standard software systems (e.g., turns on features of an application).

- Customizes software settings to meet specific requirements.

Project Management – Project Planning and Execution:

- Creates project plans and defines scope for medium or mid-term projects.

- Allocates resources and manages project timelines.

- Tracks project progress and reports on milestones.

- Conducts risk assessments and manages project risks.

Project Management – Change Management:

- Assesses the impact of proposed system changes.

- Drives the planning and execution of change management strategies.

- Communicates changes to stakeholders and users.

- Ensures smooth transitions and proactively minimizes disruptions.

Project Management – Documentation and Reporting:

- Documents software implementation requirements and specifications.

- Reviews reports on system performance and usage.

- Maintains and helps manage version control.

Project Management – Continuous Improvement and Process Optimization:

- Leads process improvement for their team's application area.

- Drives implementation of process changes to increase efficiency.

- Collects and analyzes feedback from users and stakeholders.

- Drives continuous improvement initiatives.

Collaboration – Collaboration and Communication:

- Leads partnerships with cross-functional teams on projects.

- Helps lead meetings and discussions.

- Provides updates and status reports to stakeholders.

- Communicates technical information to non-technical stakeholders.

Core Responsibilities

Planning & Execution:

- Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.

- Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

- Collaborates across the organization to align on expectations and achieve shared objectives.

- Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs.

- Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected.

Problem Solving:

- Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.

- Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.

- Reviews, contributes to, and documents problem solving strategies.

Continuous Learning:

- Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.

- Proactively seeks and leverages ongoing feedback and training to improve skills.

- Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement:

- Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders.

- Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development:

- Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations.