Program Manager II, Japan Transportation Systems

JP Transportation Execution team is looking for a Program Manager II to identify, develop, integrate and support innovative solutions and programs, driving transportation programs end to end across JP, with a growing focus on same-day and ultrafast delivery, network capacity and capping strategy, and configuration of Amazon's transportation planning and execution systems.
Amazon's transportation systems get millions of packages to customers worldwide from checkout to shipment tracking to delivery. Our systems team owns the input for the services that handle thousands of requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, maintain business rules for millions of unique products, and improve experience for online shoppers while optimizing the network to eliminate excess cost. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build a transportation network that scales the business, leads the industry through innovation and delights millions of customers worldwide.
As a PM II, you will be responsible for trans tech solution development, process management and launch of new features, services and products. You will own services which model Amazon's transportation network and carrier capabilities/constraints, optimize it for cost and expose it to other systems in Amazon. You will contribute business expertise to the program requests, manage configurations in Amazon tools, identify technical dependencies, co-ordinate with cross-functional teams, develop milestones and launch schedules, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks and balance the business needs with the technical constraints to ensure timely and successful delivery. These services improve customer experience by providing better promises and drive fulfillment planning and execution to lower transportation cost. It is a critical part of Amazon's ordering and fulfillment pipeline. Successful candidates will be strong leaders who can prioritize well, communicate clearly, and have a consistent track record of delivery. As a technical leader, you should be able to translate business needs into technology solutions that scale both technically and operationally.
Our team increasingly operates through automation and AI. We expect this PM to actively use AI tools and agents to accelerate analysis, documentation and decision-making, and to identify and eliminate manual, repetitive work by designing automated and AI-assisted workflows. Comfort with AI-first ways of working is a core part of this role, not an add-on.

Key job responsibilities
Key responsibilities include but are not limited to:
1) End-to-end program management with minimal guidance and supervision, including owning and improving the processes and automation that keep programs running.
2) Collaborate with stakeholders to gather the business or operational requirements to design solutions meeting the organization's goals.
3) Define proposals/solutions to business problems, prepare documentation, obtain stakeholder, leadership and tech team alignments.
4) Create project execution plans and timelines to deliver the program.
5) Identify manual, repetitive or error-prone processes and redesign them for automation — including building or orchestrating AI agents and scripts to reduce operational load and cycle time.
6) Leverage AI tools for data analysis, drafting business documents, generating insights and automating recurring reporting, raising the team's overall speed and quality of delivery.

Basic qualifications

- 2+ years of program or project management experience
- 2+ years of working cross functionally with tech and non-tech teams experience
- 2+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

Preferred qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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