In RBIN Sr. Manager PS/QMM2-BidP1

Job Description

Area Key activities Key Result Areas / Indicators
Customer management
Evaluate and review customer specific Q-requirements, monitor improvement action to achieve customer results
Manage & represent customer visits and audits at Bosch, plan & coordinate management visits to customer.
Coordinate with stakeholders to enable continuity of production in special events
Customer satisfaction index and fulfilment of customer
Claim management (301.06)
Manage customer claims, rework & reverse logistics of customer & IPN return samples for 0 km, field and AA as per BBM process as a methodological expert (primary & secondary analysis)
Ensure resource arrangement (parts & manpower) & approvals for containment actions across supply chain
Customer satisfaction index and fulfilment of customer requirements;
Plant targets

1. Product Audit & QMS (MP 301.09)
2. Ensuring product and process quality as per defined SOP in plant across the shifts, and resources for conducting audits (regular, event based)
3. Prepare team for management reviews (ROIN, BVS-Q, OLR, VBRM, SCIP etc) and audits (PS/QMM, IATF, 2DP and customer/ third party system audits)
4. QMS adherence as per process landscape. No Major NC

Change Management

1. Represent and authorize the quality function during various change management events (QG gates, IPN releases, safe launch, Concession & ECR, RAS & trial order approval, PSW/FMEA)
2. QMS adherence as per process landscape. No Major NC

Quality improvement

1. Initiating & driving Q improvement projects (HEP, IDC reduction, Shainin, Digitization, SCIP, RPP- cost saving project, Q complaint related) and enable supplier quality improvement projects
2. Customer satisfaction index and fulfilment of customer requirements

Escalation management

1. Asses the various risks in different areas (in-house production, customer support, plant to plant and extended workbench, blocked inventory) & Pre-alert to management in case of high risk
2. On time management of crisis / escalations
3. Extended workbench
4. Ensure Product and process quality as per defined SOP at extended workbenches (e.g., QAP, Prebo, Macurex, Uni...)
5. QMS adherence as per process landscape. No Major NC

Budget Management

1. Control annual budget inline with the defined targets related to third party services (containment and analysis).
2. Regularization & approval of PDI & dealer's claim amounts

QMS adherence as per process landscape. No Major NC
People Management

1. Foresee requirement related to Q methods, digital competency requirements based on current and future trends and direct employee capability accordingly. Incl Third party and PDI management.
2. Employee satisfaction

Qualifications

* Bachelors degree in engineering in Mechanical, Automotive, Electrical or Industrial engineering
* Masters in Engineering in relevant streams (desirable)

* 15+ years of relevant work experience in Manufacturing / Quality / Operation management

Additional Information

Location

Bosch Limited, Bidadi Plant

Company Description

In India, Bosch is a leading supplier of technology and services in the areas of Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. Additionally, Bosch has in India the largest development center outside Germany, for end-to-end engineering and technology solutions. The Bosch Group operates in India through twelve companies: Bosch Limited – the flagship company of the Bosch Group in India – Bosch Chassis Systems India Private Limited, Bosch Rexroth (India) Private Limited, Bosch Global Software Technologies, Bosch Automotive Electronics India Private Limited, Bosch Electrical Drives India Private Limited, BSH Home Appliances Private Limited, ETAS Automotive India Private Limited, Robert Bosch Automotive Steering Private Limited, Automobility Services and Solutions Private Limited, Newtech Filter India Private Limited and Mivin Engg.Technologies Private Limited. In India, Bosch set-up its manufacturing operation in 1951, which has grown over the years to include 16 manufacturing sites, and seven development and application centers. The Bosch Group in India employs over 30,500 associates and generated consolidated sales of about Rs. 26,827 crores (3.1 billion euros) in fiscal year 2021-22 of which Rs. 24,406 crores (2.8 billion euros) are from consolidated sales to third parties. Bosch Limited is the flagship company of the Bosch Group. It earned revenue of over Rs. 11,782 crores (1.39 billion euros) in fiscal year 2021-22.

Additional information can be accessed at www.bosch.in.

About Bidadi Plant:

We at Bidadi have adopted the IATF 16949. Based on the input from our excellence journey we have designed processes management system. Process management is the unrelenting focus to create and to deliver value to the customer.

To become a Global Manufacturing hub and be an indispensable player in the International Production Network, the Leadership at Bidadi Plant focuses on Lean & Flat Organization which will constantly strive for Supply Chain Excellence. At Bidadi, the focus is on Agile organization Model with transparent collaborative approach.