Product Manager - Capture & Controls

Make your mark by shaping products used across a global enterprise, tackling meaningful and complex challenges at scale. Join a collaborative, cross-functional team delivering high-impact initiatives with global partners while expanding your product and technical leadership. Gain hands-on exposure to applying artificial intelligence to real product and delivery challenges, improving customer outcomes and operational performance.

As a Technical Product Manager (Vice President) within the Global Capture and Control Product team within the Enterprise Communication Platforms organization, you will be responsible for contributing to the long-term strategy, roadmap, and delivery of Voice Recording, business controls, and applied artificial intelligence products as part of the Global Capture and Control Product team within the Enterprise Communication Platforms organization. You will drive engagement with customers and stakeholders and partner with agile, multi-functional global development teams to deliver outcomes. You will translate business, user, and control needs into clear requirements and measurable delivery plans. You will communicate product direction, progress, risks, and decisions to stakeholders and senior leadership.

The global development teams supporting this role are based in New Jersey, Bengaluru, Hyderabad, London, Columbus, and Plano and work collaboratively in an agile operating model. This role focuses on turning customer and stakeholder needs into delivered capabilities across compliant capture, control-focused features, and applied artificial intelligence enhancements. Success requires strong product execution, stakeholder management, and comfort operating across a global, multi-team environment.

Job Responsibilities

• Contribute to product vision, strategy, roadmaps, and priorities aligned to business, customer, and team objectives.
• Lead discovery through stakeholder engagement and user research.
• Turn business, user, and control needs into product requirements, specifications, epics, stories, and acceptance criteria.
• Partner with agile development teams to manage backlogs, plan releases, resolve dependencies, and deliver features.
• Define and track measures for adoption, customer experience, quality, delivery, and operational outcomes.
• Communicate product direction, progress, risks, and decisions to stakeholders and senior leadership.
• Build customer and partner relationships to validate priorities, gather feedback, and improve the product experience.
• Identify opportunities to apply generative-AI and agent-based workflows across customer experiences, product capabilities, and delivery workflows.
• Lead assigned programs across teams and departments.

Required qualifications, capabilities and skills

• 5+ years of product management experience delivering enterprise software or application capabilities.
• Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related technical discipline, or equivalent practical experience.
• Proven record of defining product roadmaps, leading discovery and user research, and translating insights into clear requirements and documentation (specifications, user stories, acceptance criteria, reports).
• Strong agile delivery background, partnering with development teams to prioritize backlogs, plan releases, and deliver features across a large, complex, global organization.
• Working knowledge of applying generative artificial intelligence, agent-based workflows, and artificial intelligence–assisted development to product and application capabilities.
• Experience delivering secure, enterprise-grade cloud applications, including integration and delivery considerations.
• Strong communication and presentation skills, with a proactive, collaborative approach, sound judgment, and comfort operating in an evolving environment.

Preferred qualifications, capabilities and skills

• Understanding of financial-services controls, risk, compliance, and regulatory requirements affecting digital communications.
• Ability to define application programming interfaces, integrations, and developer-facing product capabilities.
• Experience with communication platforms or compliant recording and governance for digital communications, such as NICE, Verint, Dubber, Smarsh, Global Relay, Microsoft Purview, Proofpoint.